At ERRose, we specialize in delivering high-quality digital products for florists and floral businesses — including styling guides, business templates, pricing kits, and flower care resources. Since all of our offerings are delivered digitally, please review our policy below:
Digital Product Policy
All products available on ERRose are intangible, digital goods delivered instantly after purchase. Because of the nature of digital content, we do not offer refunds, returns, or exchanges once a product has been downloaded or accessed.
Exceptions
We only consider a refund under the following rare conditions:
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You were charged more than once for the same product due to a system error.
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You never received the product download link after payment and support is unable to resolve it.
Refund requests based on change of mind, accidental purchase, or misunderstanding of product content will not be honored.
Please Read Carefully Before Purchase
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Make sure to review product descriptions, previews, and formats before placing your order.
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If you have any questions about a product, feel free to reach out through our website’s contact form.
By completing a purchase on ERRose, you acknowledge and agree to this Refund and Returns Policy.